Privacy Policy

INFORMATION WE COLLECT

Privacy Policy

At URBAN US MART ("we," "us," or "our"), your privacy is our priority. This Privacy Policy outlines how we collect, use, disclose, and protect your personal information when you visit our website www.urbanusmart.com URBAN US MART , make a purchase, or interact with our services. By using our Site, you agree to the terms of this policy.

A. Personal Information You Provide

When you create an account, place an order, or contact us, we may collect: Name Email address Shipping & billing address Phone number Payment information (processed securely via third-party processors like PayPal, Stripe, etc.) Order history & preferences Customer support inquiries B. Automatically

Collected Information

When you browse our Site, we may collect: IP address Browser type & device information Pages visited & time spent Cookies & tracking data (see Section 5)

 C. Information from Third Parties

We may receive data from:

  • Payment processors (to confirm transactions)

  • Social media platforms (if you interact with us)

  • Marketing partners (for analytics & ads)

2. Return Process

To initiate a return:

  1. Contact our support team at info@urbanusmart.com with your order number and reason for return.

  2. We will provide return instructions and, if applicable, a return shipping label.

  3. Pack the item securely and drop it off at the nearest carrier location.

2. HOW WE USE YOUR INFORMATION

We use your data to:
✔ Process orders & payments
✔ Ship products & provide customer support
✔ Send order confirmations & updates
✔ Improve our website & user experience
✔ Prevent fraud & enhance security
✔ Send marketing emails (if you opt-in)
✔ Comply with legal requirements

 

3. SHARING YOUR INFORMATION

We do not sell your personal data but may share it with:

  • Shipping carriers (UPS, FedEx, USPS, etc.)

  • Payment processors (Stripe, PayPal, etc.)

  • Marketing & analytics providers (Google Analytics, Facebook Pixel)

  • Legal authorities (if required by law)

  • Business partners (in case of mergers or acquisitions)

 

4. DATA SECURITY MEASURES

We use industry-standard security practices, including:

  • SSL encryption for secure transactions

  • PCI-DSS compliance for payment processing

  • Regular security audits
    However, no online system is 100% secure—always protect your login details.

 

5. COOKIES & TRACKING TECHNOLOGIES

We use:

  • Essential cookies (for site functionality)

  • Analytics cookies (Google Analytics)

  • Marketing cookies (Facebook Pixel, retargeting ads)

How to manage cookies:

  • Adjust settings in your browser (Chrome, Safari, Firefox, etc.)

  • Opt out of targeted ads via NAI Opt-Out

 

6. YOUR PRIVACY RIGHTS (CCPA/GDPR COMPLIANCE)

Depending on your location, you may have the right to:

  • Access, correct, or delete your data

  • Opt out of marketing emails (via unsubscribe link)

  • Request data portability

  • Restrict or object to processing

To exercise these rights, contact us at [support@urbanusmart.com].

 

7. CHILDREN’S PRIVACY

Our Site is not intended for children under 13. We do not knowingly collect their data. If we discover such information, we will delete it promptly.

 

8. THIRD-PARTY LINKS

Our Site may link to external websites (e.g., Instagram, Facebook). We are not responsible for their privacy practices—review their policies separately.

 

9. CHANGES TO THIS POLICY

We may update this Privacy Policy periodically. The latest version will always be posted on our Site with the effective date.

 

10. CONTACT US

For privacy-related questions or requests, reach us at:
📧 Email: info@urbanusmart.com
📞 Phone: +1 ( 530) 497-0229
🏢 Address: 9800 Fredericksburg Rd. San Antonio, TX 78288, USA

Thank you for shopping at URBAN US MART! 🚀

 

URBAN US MART reserves the right to update this policy at any time without prior notice.